FAQs

At any of the police stations or customer service offices of the Ertzaintza.

You can find their location at "Police stations" or by telephoning the emergency number 112.

In some cases you can also file a complaint via the Internet, by accessing the following address: www.ertzaintza.net/salaketak/

The following incidents can be reported: matters concerning property damage (for a value of less than 400 euros), loss, theft or recovery of documents and personal effects, thefts from vehicles, and the theft or recovery of vehicles, provided that no physical violence against persons has taken place and that the perpetrators of the offence have not been identified.

The complaint must be subsequently confirmed within 72 hours at any of the Ertzaintza police stations.

If you have been the victim of theft or burglary at your residence, vehicle, office or any building, you must avoid touching anything until the arrival of the Ertzaintza officers, in order to ensure that any evidence is not removed or altered in any way.

If you have been physically attacked you must keep the injury report issued by the health care facility to attach it to your complaint.

In the case of a sexual assault, you should not wash yourself or your clothes until you have been examined by the medical forensic experts.

All of the Ertzaintza police stations have personnel who are especially trained to deal with situations of domestic violence.

Do not hesitate to attend your nearest police station to report your case.

The Ertzaintza have appropriate intervention and victim protection measures in place which are adapted to each particular case.

You must attend your nearest Ertzaintza police station and report the incident.

In addition, the recommendations in the following section should be followed "Online services > Computer crime prevention > Complaints".

If you do not wish to report a crime/offence but to provide information, you may contact the Ertzaintza group specialised in computer crime at the address: delitosinformaticos@ertzaintza.net.

Ekinbide is the body of the Department of the Interior responsible for receiving, studying and promoting citizen initiatives aimed at improving the quality of the services provided by the Ertzaintza.

Any person wishing to submit a proposal for an initiative may do so through a number of channels, as described in the section headed "Ekinbide > How to handle an initiative".

Yes, it is.

The Ertzaintza is a public service and as such it has the obligation to improve the level of quality of the services it provides for the citizens.

The UNE-EN ISO quality certificates and accreditations are issued by independent agencies external to the Ertzaintza and which are appropriately unbiased.

Such certificates and accreditations are a great help towards attaining the goal of continuous improvement.

The Ertzaintza has been a pioneer among police institutions in subjecting its work systems to both internal and external, independent audits, and has achieved certification for several critical processes.

The Police Academy of the Basque Country periodically organises a selection process based either on an entry exam or on both merits and an entry exam, open to all citizens who meet the requirements.

All the details concerning the requirements and the joining process can be found on the portal of the Police Academy of the Basque Country.

Demonstrations and protests do not require prior authorisation.

However, the intention to carry them out must be notified sufficiently in advance.

The conditions and requirements can be found in the meeting communication form in the section headed "Processing > Manifestazio edo bilera jakinarazpena".